Shipping & Returns
Shipping & Returns
Online Appliance Spares delivers products Australia-wide using Australia Post, however at this time we do NOT accept international orders through our website.
Shipping is calculated on individual items by entering the postcode of the destination address. If ordering multiple items, the combined shipping cost is calculated and displayed in the shopping cart.
For large items, we will contact you with a shipping quote prior to payment.
Orders are dispatched within 1 business day if the items are in stock. Parts that are not in stock are ordered within 1 business day from the manufacturer.
Shipping times for Parcel Post are estimated at between 3-10 business days depending on your location within Australia.
Express post is guaranteed overnight to all locations in Australia Post's Express Post Canberra Region Network. For all locations outside the Express Post Canberra Region Network the fastest possible delivery time is guaranteed (guarantees made by Australia Post).
To view Australia Post's Express Freight Network please click here.
Online Appliance Spares can make no guarantees on freight times and are fully reliant on Australia Post.
Customer Service Policy
Online Appliance Spares is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Return of Items Not Ordered.
If the item received is not what was ordered Online Appliance Spares should be notified within 14 days of successful delivery. Returns are valid only if the item is returned in its original condition within 45 days of successful delivery. If the item received is not what was ordered please do not open the original sealed packaging of the item. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. The correct item will be sent within 1 business day of notification or if the item is not in stock will be ordered within 1 business day of notification. If required a refund will be issued within 1 business day of receipt of the returned item. Refunds are done only to the payment method used to purchase the original item. If the item received is not what was ordered please see our Return Process.
Return of Damaged or Faulty Items
Any items received damaged or faulty should be reported to Online Appliance Spares within 14 days of successful delivery. We will then advise if the return of the item is necessary. If a return is not necessary we may ask for photographs of the damaged or faulty item where possible. If a return is necessary returns are valid only if the item is returned within 45 days of successful delivery. If required a replacement for the damaged or faulty item will be sent out within 1 business day of the item being deemed damaged or faulty. If the item is not in stock it will be ordered within 1 business day of the item being deemed damaged or faulty. If required a refund will be issued within 1 business day of the item being deemed damaged or faulty. Refunds are done only to the payment method used to purchase the original item. If a return is necessary please see our Return Process.
Return of Electrical Items that have been fitted
All Electrical items must be fitted by a properly qualified person (a person qualified to carry out electrical repairs). If an electrical item that has been fitted is to be considered for return we will ask for a copy of a work invoice from a properly qualified person or business. The invoice must state the work carried out and list all parts replaced. We reserve the right to have the item tested by a properly qualified person once the item is returned before we make a decision on replacement or refund. Electrical items cannot be returned and will not be replaced or refunded if they are fitted and do not fix the problem because of miss diagnosis by either the customer or a properly qualified person. If it is deemed impossible to ascertain if the fitted electrical item is faulty a new replacement item will be issued.
Return of Incorrectly Ordered Items
If an item is ordered incorrectly or by mistake Online Appliance Spares should be notified within 14 days of successful delivery. Returns are valid only if the part is returned in its original condition within 45 days of successful delivery. Online Appliance Spares do not offer an exchange for incorrectly ordered parts or parts ordered by mistake. The part must be returned as per our Return Process, (See Return Process), a refund for the original purchase price of the item will be issued within 1 business day of us receiving the unwanted item. Refunds are done only to the payment method used to purchase the original item. A new order should then be created for the correct item.
If you believe a return is required please contact Online Appliance Spares by email: [email protected]. Or by phone: 02 6126 1788. If your request is approved we ask that you repack the item and include a copy of the original invoice and a note stating the reason for the return. A consignment label will be issued via email from Online Appliance Spares which is to be attached to the package and the package lodged at an Australia Post outlet.
If the item received is not what was ordered or the item is received damaged or faulty and requires return, we will be happy to pay the return postage. If the item has simply been ordered incorrectly or by mistake we ask that the customer pay the freight cost to return the item.